This is the End of Business as Usual and the Beginning of a New Era of Relevance – Brian Solis
About Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies.
I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management.
Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities.
Expertise:
Service marketing
Leadership
Service management
Marketing performance and productivity
Change management.
Posted on November 23, 2012, in Service management. Bookmark the permalink. Leave a Comment.
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