Design thinking may be conceptualized as a leadership skill – to nurture leaders grounded in human needs, able to identify and formulate insightful problem statements, capable of generating rich and viable ideas, and the …
via Designing design thinking driven operations | Scoop.it http://www.scoop.it/t/designing-designed-customer-service/p/2734129790/design-thinking-as-a-leadership-toolkit-innovation-management/original
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